For general enquiries please use the form below.

Name *


Terms & Conditions

Images on the Caitlin Charles-Jones website may not be reproduced.

Terms & Conditions


Whilst CAITLIN CHARLES-JONES will use its best endeavours to supply the quantity of products in accordance with the customer’s requirements, from time to time, we may not be able to supply the exact quantity of goods ordered. If we feel that a product is not up to our / your high standards it may have to be returned to the manufacturer. Given the long time lead required to produce hand-made goods, as close a substitute as possible will be offered as an immediate alternative to avoid delivery delays. The customer has the right to refuse the substitute.


All goods are sent via Royal Mail First Class post.  Caitlin Charles-Jones dispatches items on Mondays and Thursdays before 12pm so please allow 1-3 working days to receive goods.  Caitlin Charles-Jones currently ships to the UK but please get in touch via the contact form to arrange overseas shipping directly.


All CAITLIN CHARLES-JONES goods are hand-made. Small imperfections are seen as characteristic of the hand-made quality. Slight imperfections and irregularities are possible. Should any significant manufacturing fault be detected if must be reported in writing within 14 days of delivery whereby replacements will be issued if available. Every reasonable effort is made to ensure that goods are identical to the samples presented at the point of ordering.


 S/M is equivalent to size UK 8/10, M/L is equivalent to size UK 12/14.


CAITLIN CHARLES-JONES are under no obligation to provide promotional material to the customer. However all requests for branded marketing merchandise, promotional images and other such material will be considered on a case by case basis.


All CAITLIN CHARLES-JONES designs, products, literature, marketing material and website pages are protected by copyright with all rights reserved©. Any agreement between CAITLIN CHARLES-JONES and the customer shall be subject to these terms and conditions only and may only be overridden by agreement in writing by a director or any such authorised person working on behalf of CAITLIN CHARLES-JONES. These conditions and all other terms of contract shall be governed and construed in accordance with the laws of England. CAITLIN CHARLES-JONES reserve the right to alter these terms and conditions by giving written notice of such alteration to the customer. We value your custom and continually endeavour to achieve the best results for our customers.

Images on the Caitlin Charles-Jones website may not be reproduced.