Returns + Exchanges
We offer a 14 day returns policy for an exchange or full refund of your order.
Returns must be requested within 14 days of their delivery date, unused and with all garment tags still attached. Where provided, any dust bags and branded packaging should be included with your return. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
We are currently not able to provide shipping labels for returns. Please send us an email at the form below to coordinate your return or exchange.
It is the customers responsibility to return all unwanted goods, and to cover return shipping costs. Caitlin Charles-Jones advises that all returns are sent by recorded post to ensure the safe arrival of all goods and that shipping documentation is retained in case of dispute. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our studio. We cannot be responsible for any loss for an item(s) you have chosen to send to us yourself that becomes lost or missing.
We offer exchanges only where you require the same style in a different size, subject to availability.